Privacy Policy

1. Introduction

Andy's Pie Singapore ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

By using our website (andyspie.sg) or providing us with your personal data, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data from you:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address
• Catering Inquiries: Event details, dietary requirements, guest count, and special requests
• Newsletter Subscription: Email address for marketing communications
• Customer Feedback: Comments, reviews, and survey responses

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked
• Device Information: Browser type, operating system, IP address
• Cookies: Small data files stored on your device (see Section 6 for details)

3. How We Use Your Information

We collect and use your personal data for the following purposes:

• Service Delivery: To respond to your inquiries, process catering requests, and fulfill orders
• Customer Support: To provide assistance and respond to your questions or concerns
• Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services (with your consent)
• Partner Communications: To enable our business operators, strategic partners, and advertising partners to contact you with relevant offers and services (with your consent - see Section 3.1)
• Website Improvement: To analyze website usage and improve our online experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, conduct internal research, and improve our services

3.1 Sharing with Partners and Advertisers

With your explicit consent, we may share your contact information and preferences with:

• Business Operators: Franchisees and outlet operators who may contact you about local promotions and events
• Strategic Partners: Food and beverage partners, event organizers, and complementary service providers who may offer products or services that align with your interests
• Advertising Partners: Marketing and advertising agencies who may contact you with promotional offers, special deals, and sponsored content
• Affiliated Brands: Related companies within our business network offering similar or complementary products and services

Important: You will have the opportunity to opt-in to these communications when you submit your information. You can withdraw your consent at any time using the unsubscribe link in communications or by contacting us directly (see Section 5).

4. Data Storage and Security

We take the protection of your personal data seriously and implement appropriate technical and organizational measures:

• Secure Storage: Your data is stored on secure servers with encryption and access controls
• Limited Access: Only authorized personnel have access to your personal data on a need-to-know basis
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law
• Data Deletion: When no longer needed, your data is securely deleted or anonymized

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

5. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Access: You may request access to your personal data we hold
• Correction: You may request correction of inaccurate or incomplete personal data
• Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal data at any time
• Opt-Out: You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly

To exercise these rights, please contact our Data Protection Officer using the contact details in Section 9.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings

6.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Services and Data Sharing

7.1 Service Providers

We use third-party service providers to help us operate our website and deliver our services:

• Website Hosting: Vercel (hosting and content delivery)
• Analytics: We may use analytics tools to understand website usage patterns
• Email Services: For sending newsletters and communications
• Google Maps: For displaying outlet locations
• Payment Processors: For secure transaction processing

These service providers have access to your personal data only to perform specific tasks on our behalf and are obligated to protect your information.

7.2 Marketing and Advertising Partners

With your explicit consent, we may share your personal information with:

• Marketing Agencies: To deliver targeted advertising and promotional campaigns
• Business Partners: Companies offering complementary products and services
• Event Organizers: For food and beverage events, festivals, and promotional activities
• Loyalty Program Partners: To enable cross-promotional benefits and rewards

When you provide your information through our website forms or inquiries, you will be given the explicit option to consent to sharing your data with these partners. Your consent is entirely optional and you may opt-out at any time.

7.3 Data Provided to Partners

With your consent, we may share the following types of information with partners:

• Name and contact details (email, phone number)
• Product preferences and purchase history
• Event and catering inquiry details
• Dietary preferences and requirements
• Geographic location (for local promotions)

Our partners are contractually obligated to use your information only for the purposes you consented to and to protect your data in accordance with applicable privacy laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to subscribers (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

We will respond to your inquiry within 30 days in accordance with PDPA requirements.

10. PDPA Compliance

Andy's Pie Singapore is committed to complying with Singapore's Personal Data Protection Act 2012. For more information about PDPA, please visit the Personal Data Protection Commission Singapore website at www.pdpc.gov.sg.