Frequently Asked Questions

Andy's Pie is Singapore's premier artisan pie bakery, specializing in handcrafted sweet and savory pies made fresh daily. Founded 15 years ago, we've grown from a home kitchen to four retail outlets across Singapore, serving thousands of pie lovers with our commitment to quality ingredients and traditional baking methods.

We have four convenient locations across Singapore: Orchard Central, Marina Bay Sands, Tampines Mall, and Jurong Point. Visit our Outlets page for detailed addresses, operating hours, and directions to each location.

Most of our outlets operate from 10:00 AM to 10:00 PM daily. However, hours may vary by location and during public holidays. Please check our Outlets page for specific timings for each store.

Yes! We offer island-wide delivery through our online store and major food delivery platforms (GrabFood, Foodpanda, Deliveroo). Minimum order requirements and delivery fees apply. For catering orders, we provide dedicated delivery and setup services.

We accept cash, all major credit cards (Visa, Mastercard, AMEX), debit cards, PayNow, GrabPay, and major e-wallets. For catering and bulk orders, we also accept bank transfers and corporate cheques.

Selected products at specific outlets are halal-certified. Please check with the staff at your preferred outlet or contact us directly to confirm halal availability for specific pies. We take dietary requirements seriously and can provide detailed ingredient information upon request.

Absolutely! We encourage advance orders, especially for popular items, weekends, and holidays. You can order through our website, by phone, or in person at any outlet. We recommend ordering at least 24 hours in advance for retail orders and 5-7 days for catering.

Yes, we accept custom orders for special occasions including weddings, birthdays, and corporate events. Minimum order quantities apply. Please contact us at least 2 weeks in advance to discuss your requirements, and we'll work with you to create the perfect pie for your event.

While our production kitchen is not open to the public for safety and hygiene reasons, we occasionally host special bakery tours and workshops. Follow us on social media or subscribe to our newsletter to stay informed about upcoming events.

Yes! Gift vouchers are available in various denominations and can be purchased at any of our outlets or through our website. They make perfect gifts for pie lovers and are valid for 12 months from the date of purchase.

We offer a wide variety of sweet and savory pies including classic apple pie, berry medley, lemon meringue, chocolate silk, chicken pot pie, beef mushroom, and seasonal specialties. Our menu rotates seasonally to feature fresh, local ingredients. Check our Store page for current offerings.

Yes! We offer several vegetarian options including fruit pies (apple, berry, lemon meringue) and select savory pies with vegetable fillings. While our standard recipes contain dairy and eggs, we can prepare vegan options with advance notice for catering orders. Please inform us of dietary requirements when ordering.

Most of our pies are available in three sizes: Individual (serves 1), Regular 9-inch (serves 6-8), and Family 12-inch (serves 10-12). Some specialty pies are available in individual servings only. Sizes and availability may vary by outlet.

Our pies are best enjoyed within 2-3 days when stored properly. Sweet pies can be kept at room temperature for 1-2 days or refrigerated for up to 5 days. Savory pies should be refrigerated and consumed within 3-4 days. Always store in an airtight container to maintain freshness.

Yes, most of our pies freeze well for up to 3 months. Wrap tightly in plastic wrap and aluminum foil before freezing. Thaw overnight in the refrigerator and reheat in a preheated oven at 175°C (350°F) for 15-20 minutes for best results. Some cream-based pies may not freeze as well.

For best results, reheat pies in a preheated oven at 175°C (350°F) for 15-20 minutes for individual pies or 25-30 minutes for whole pies until warmed through. Cover edges with foil if they brown too quickly. Avoid microwaving as it can make the crust soggy.

Yes! We feature seasonal specialties throughout the year using fresh, in-season ingredients. Popular seasonal offerings include pumpkin spice pie (September-November), tropical fruit pies (June-August), and festive flavors during major holidays. Check our website or social media for current seasonal specials.

Our top sellers include Classic Apple Pie, Chicken Pot Pie, Berry Medley, and Beef Mushroom Pie. These customer favorites are available year-round at all locations. Our Lemon Meringue Pie is also extremely popular and often sells out by afternoon on weekends.

Currently, we sell complete pies only. However, we do share some of our recipes on our blog and in our recipe section, including our famous flaky pie crust recipe, so you can try making them at home!

You can order through our website Store page, by calling any of our outlets directly, or by visiting us in person. For catering orders, fill out our catering inquiry form or email catering@andyspie.sg. Online orders require a minimum of $30 for delivery.

The minimum order for delivery is $30 before delivery fees. There is no minimum for self-collection from our outlets. For catering services, the minimum order is 12 pies (Basic Package starting at $180).

We deliver island-wide across Singapore. Standard delivery is available to all residential and commercial addresses. Additional charges may apply for restricted access areas such as Sentosa, Jurong Island, Pulau Ubin, or locations requiring special access permits.

Delivery fees range from $5-$15 depending on your location and order size. Orders above $80 qualify for free delivery to most areas. Exact delivery charges are calculated at checkout based on your postal code.

Yes! You can select your preferred delivery time slot during checkout. We offer 2-hour delivery windows throughout the day. For catering orders, we coordinate precise delivery times based on your event schedule to ensure pies arrive fresh and at the perfect temperature.

For retail orders: Cancellations made at least 24 hours before scheduled delivery/collection receive a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee. For catering orders: See our detailed catering cancellation policy on the Catering page.

Order modifications are possible up to 24 hours before your scheduled delivery/collection time. Please contact us immediately via phone or email with your order number. After 24 hours, orders cannot be modified as they enter our production schedule.

Yes! We offer corporate accounts with special pricing, monthly invoicing, and dedicated account management for regular orders. This is perfect for companies that order frequently for meetings, events, or employee benefits. Contact us at corporate@andyspie.sg to set up an account.

Our minimum catering order is 12 individual pies (Basic Package, $180). This is perfect for small office meetings or gatherings of 10-15 people. We offer packages for events of all sizes, from intimate gatherings to large events serving 100+ guests.

We recommend 5-7 business days advance notice for most catering orders. For large events (60+ guests), peak seasons (November-December), or custom requests, please allow 2-3 weeks. Rush orders may be accommodated subject to kitchen capacity and availability.

Yes! Our Premium and Deluxe packages include serving platters, tongs, plates, and napkins. The Deluxe package features elegant tiered displays and complete tableware. For the Basic package, pies are delivered in eco-friendly packaging suitable for self-service.

Absolutely! We can provide vegetarian, vegan, halal, and gluten-free options for catering orders. Please specify all dietary requirements when submitting your inquiry, including details about allergies or religious restrictions, so we can prepare a suitable menu for all your guests.

We provide island-wide catering services across Singapore including offices, hotels, event venues, and private residences. Delivery is included in our packages for central areas. Additional charges apply for restricted access locations or venues requiring special equipment or permits.

Our setup service (Premium and Deluxe packages) includes delivery at your specified time, arranging pies on provided display platters or stands, setup of serving stations with utensils, and brief instructions for your event staff. The Deluxe package includes a dedicated coordinator who stays for initial setup.

For catering orders of 60+ pies, we can arrange a tasting session at one of our outlets. This allows you to sample different varieties and finalize your menu. Tasting sessions are complimentary for Deluxe package bookings and $50 (redeemable against your order) for smaller catering orders.

We require a 50% deposit upon order confirmation to secure your date and begin preparations. The remaining balance is due 3 business days before your event. We accept bank transfers, PayNow, credit cards, and corporate cheques. Full payment is required upfront for orders under $300.

We can prepare gluten-free pies with advance notice for catering orders (minimum 6 pies). Our gluten-free crust is made with rice flour blend and maintains a delicious, flaky texture. Please note that while we take precautions, our kitchen is not a dedicated gluten-free facility, so trace contamination is possible.

Our pies commonly contain wheat (gluten), dairy (butter, milk, cream), eggs, and may contain nuts. Specific allergen information varies by product. We maintain detailed allergen charts at each outlet and can provide complete ingredient lists upon request. Please inform staff of any allergies when ordering.

We can prepare reduced-sugar or sugar-free options using alternative sweeteners for catering orders with advance notice (minimum 10 pies). Please note that sugar plays an important role in texture and preservation, so sugar-free versions may have a slightly different texture and shorter shelf life.

We use organic ingredients where possible, particularly for fruits when in season. While not all our ingredients are certified organic, we prioritize locally-sourced, high-quality produce from trusted suppliers. We're committed to sustainable sourcing and continually working to increase our organic ingredient percentage.

Our standard pies contain significant amounts of sugar and carbohydrates. However, we can prepare modified recipes with sugar alternatives and increased fiber content for diabetic-friendly options with advance notice. We recommend consulting with a healthcare provider about portion sizes and individual dietary needs.

No, we use only natural colorings and flavorings. Our vibrant colors come from real fruits, vegetables, and spices. We believe in letting quality ingredients shine and avoid artificial additives, preservatives, and flavor enhancers in all our products.

Yes, we have nutritional information available for all our standard products, including calories, protein, carbohydrates, fat, and fiber per serving. Detailed nutritional panels are available at our outlets and can be emailed upon request. Please note that values are approximate and may vary slightly by batch.