Frequently Asked Questions

Andy's Pie Pantry is Singapore's premier independent pie directory, connecting you with the finest artisan pie makers across the island. We curate a network of partner F&B kitchens and providers, making it easy for you to discover and enjoy handcrafted pies made with quality ingredients and traditional baking methods. We don't bake the pies ourselves - we connect you with trusted partners who do, helping you find the favourite pies to bring home.

We operate as a directory and referral service. When you contact us about a pie order, we match you with a suitable partner from our network who can fulfil your request. The partner handles the baking and delivery directly. Think of us as your pie concierge!

Andy's Pie Pantry doesn't have physical stores. We're a directory service that connects you with partner kitchens across Singapore. Check out our Malls We Love page to see some of our favorite malls - locations we love and envision for the future!

Contact us through our website's inquiry form or email us at hello@andyspie.sg. Describe what you're looking for, and we'll connect you with a partner who can fulfil your order. We recommend reaching out at least 24-48 hours in advance for retail orders and 5-7 days for catering.

Payment is handled directly by the partner fulfilling your order. Most partners accept major credit cards (Visa, Mastercard, AMEX), PayNow, and digital wallets. Andy's Pie Pantry does not process payments directly - you'll pay the partner securely through their payment system.

Andy's Pie Pantry is not Halal-certified. However, we take dietary requirements seriously and can help match you with partners who may accommodate specific needs. Please let us know your requirements when making an inquiry.

Yes! Our partner network can handle custom orders for special occasions including weddings, birthdays, and corporate events. Minimum order quantities may apply depending on the partner. Please contact us at least 2 weeks in advance, and we'll match you with a partner who can create the perfect pie for your event.

Gift vouchers may be available through some of our partners. Contact us and we can help connect you with a partner who offers gift voucher programs.

Our partner network offers a wide variety of sweet and savory pies including classic apple pie, berry medley, lemon meringue, chocolate silk, chicken pot pie, beef mushroom, and seasonal specialties. The menu rotates seasonally to feature fresh, local ingredients. Check our Collection page for current offerings.

Yes! Our partners offer several vegetarian options including fruit pies (apple, berry, lemon meringue) and select savory pies with vegetable fillings. While standard recipes contain dairy and eggs, vegan options can be arranged with advance notice. Please inform us of dietary requirements when making an inquiry.

Most pies are available in three sizes: Individual (serves 1), Regular 9-inch (serves 6-8), and Family 12-inch (serves 10-12). Some specialty pies are available in individual servings only. Sizes and availability may vary by partner.

Pies are best enjoyed within 2-3 days when stored properly. Sweet pies can be kept at room temperature for 1-2 days or refrigerated for up to 5 days. Savory pies should be refrigerated and consumed within 3-4 days. Always store in an airtight container to maintain freshness.

Yes, most pies freeze well for up to 3 months. Wrap tightly in plastic wrap and aluminum foil before freezing. Thaw overnight in the refrigerator and reheat in a preheated oven at 175°C (350°F) for 15-20 minutes for best results. Some cream-based pies may not freeze as well.

For best results, reheat pies in a preheated oven at 175°C (350°F) for 15-20 minutes for individual pies or 25-30 minutes for whole pies until warmed through. Cover edges with foil if they brown too quickly. Avoid microwaving as it can make the crust soggy.

Yes! Partners feature seasonal specialties throughout the year using fresh, in-season ingredients. Popular seasonal offerings include pumpkin spice pie (September-November), tropical fruit pies (June-August), and festive flavors during major holidays. Check our website or social media for current seasonal specials.

Top sellers across our partner network include Classic Apple Pie, Chicken Pot Pie, Berry Medley, and Beef Mushroom Pie. These customer favorites are commonly available. Lemon Meringue Pie is also extremely popular.

Most partners sell complete pies only. However, we share recipes on our blog and in our recipe section, including a flaky pie crust recipe, so you can try making them at home!

Contact us through our website inquiry form or email hello@andyspie.sg with your requirements. We'll match you with a suitable partner from our network. For catering inquiries, fill out our catering inquiry form on the Catering page.

Minimum order requirements are set by each partner and may vary. For catering services, the minimum is typically 12 pies (Basic Package starting at $180). Contact us with your requirements and we'll find a partner who can accommodate your needs.

Most partners offer delivery across Singapore. Delivery fees and terms vary by partner. When we connect you with a partner, they'll provide their specific delivery options and pricing.

Delivery fees are set by each partner and typically range from $5-$15 depending on location and order size. Some partners offer free delivery for larger orders. Your matched partner will confirm their delivery terms.

Most partners accommodate scheduled deliveries. When we connect you with a partner, you can discuss preferred delivery times directly with them. For catering orders, precise delivery times are coordinated based on your event schedule.

Cancellation policies are determined by the partner fulfilling your order. Generally, cancellations with 24+ hours notice may receive refunds. For catering orders, see our Catering page for typical cancellation terms.

Order modifications should be discussed directly with the partner fulfilling your order. We recommend making changes as early as possible. Partners may not be able to accommodate last-minute changes if production has begun.

For regular corporate orders, contact us at hello@andyspie.sg. We can help establish relationships with partners who offer corporate pricing and invoicing arrangements for frequent orders.

The minimum catering order is typically 12 individual pies (Basic Package, $180). This is perfect for small office meetings or gatherings of 10-15 people. We can connect you with partners for events of all sizes, from intimate gatherings to large events serving 100+ guests.

We recommend 5-7 business days advance notice for most catering orders to find and coordinate with a suitable partner. For large events (60+ guests), peak seasons (November-December), or custom requests, please allow 2-3 weeks. Rush orders may be accommodated subject to partner availability.

Premium and Deluxe packages typically include serving platters, tongs, plates, and napkins. The Deluxe package features elegant tiered displays and complete tableware. For the Basic package, pies are delivered in eco-friendly packaging suitable for self-service. Exact inclusions depend on the partner.

Yes! We can match you with partners who provide vegetarian, vegan, and gluten-free options for catering orders. Please specify all dietary requirements when submitting your inquiry, including details about allergies. Note that Andy's Pie Pantry is not Halal-certified.

Our partners provide island-wide catering services across Singapore including offices, hotels, event venues, and private residences. Delivery is typically included in packages for central areas. Additional charges may apply for restricted access locations.

Setup services (Premium and Deluxe packages) typically include delivery at your specified time, arranging pies on display platters or stands, setup of serving stations with utensils, and brief instructions for your event staff. The Deluxe package may include a dedicated coordinator. Exact services depend on the partner.

For larger catering orders (60+ pies), we may be able to arrange a tasting session with your matched partner. This allows you to sample different varieties and finalize your menu. Tasting availability and terms depend on the partner fulfilling your order.

Payment terms are determined by the partner fulfilling your order. Andy's Pie Pantry does not process payments directly. Generally, a 50% deposit is standard to secure the booking, with the balance paid directly to the partner prior to the event. Your partner will provide their specific secure payment instructions.

Some partners can prepare gluten-free pies with advance notice (minimum orders may apply). Gluten-free crusts are typically made with rice flour blend and maintain a delicious, flaky texture. Please note that most partner kitchens are not dedicated gluten-free facilities, so trace contamination is possible. Let us know your requirements and we'll find a suitable partner.

Pies commonly contain wheat (gluten), dairy (butter, milk, cream), eggs, and may contain nuts. Specific allergen information varies by product and partner. We can provide complete ingredient lists upon request. Please inform us of any allergies when making an inquiry.

Some partners can prepare reduced-sugar or sugar-free options using alternative sweeteners for catering orders with advance notice. Please note that sugar plays an important role in texture and preservation, so sugar-free versions may have a slightly different texture. Let us know your requirements.

Many partners use organic ingredients where possible, particularly for fruits when in season. While not all ingredients are certified organic, our partners generally prioritize locally-sourced, high-quality produce from trusted suppliers.

Standard pies contain significant amounts of sugar and carbohydrates. However, some partners can prepare modified recipes with sugar alternatives for diabetic-friendly options with advance notice. We recommend consulting with a healthcare provider about portion sizes and individual dietary needs.

Our partner network generally uses only natural colorings and flavorings. Vibrant colors come from real fruits, vegetables, and spices. Most partners avoid artificial additives, preservatives, and flavor enhancers in their products.

Yes, nutritional information is typically available for standard products, including calories, protein, carbohydrates, fat, and fiber per serving. We can request detailed nutritional panels from partners upon request. Please note that values are approximate and may vary slightly by batch.